Call us on: +34 971 319 971 or +44 (0)207 887 2243
Ibiza Summer is an independent company that works on behalf of the owner of the property. The contract is stipulated between the owner represented by Ibiza Summer and the tenant.
You, our customer, when there is more than one of you, are each responsible for all obligations for the properties in full. The customer by making a deposit payment is deemed to have confirmed the contract and to have accepted these terms and conditions.
You agree to pass on these Terms and Conditions to all members of your party, as they govern the property rental and everyone in your party.
When making a booking, you, our customer, are required to pay 50% of the rental price. This deposit payment needs to be received within seven days of booking to secure the villa. All our prices are quoted in Euros however we, the company, may invoice you in Pounds Sterling at our discretion.
Once this 50% booking deposit is received, we will issue you with a booking confirmation via email. If you wish to receive this confirmation by post, please ask at time of booking. The remaining 50% of the villa rental must be settled on arrival in Cash Euros.
Additional costs such as gas, electricity and water are included in the villa rental price (excluding lets of two months or longer).
All payments made via credit card (Mastercard or Visa only) will incur a 5% charge as requested by our Merchant Service. This 5% is applicable to the total villa cost.
3. TERM OF RENTAL ACCOMMODATION
The property you have rented will be available from 15:00 on the day of your rental period until 10:00am on the last day. This can vary from villa to villa. If you leave later than this time, we have the right to charge you for an extra day.
At the end of this period you are obliged to return us the keys of the property. Any loss of keys will be charged at 50€ per key. Should your villa have a remote control for the electric gate, a loss of this remote will cost 100€.
Unless authorised in writing by Ibiza Summer, you must not exceed the stipulated number of people allowed in the property. In the event that the maximum number is exceeded without prior agreement, the Property Owner reserves the right to refuse or revoke the booking at their sole discretion.
No pets are allowed.
When you leave the property, you must lock all windows and doors securely.
Ibiza Summer is not responsible for diminution of enjoyment arising in relation to matters of local engineering and construction works.
We may need access to the property during your stay for any repairs and maintenance required, but we will tell you in advance and keep any disruption to a minimum.
4. CUSTOMER BEHAVIOUR
You must behave considerately towards others. If you cause unreasonable annoyance, noise, damage, crime or danger, we have the right to evict you. You agree not to do anything that might jeopardize any insurance cover on the property. No parties or functions such as weddings are allowed without our prior written consent. Any parties held without our consent may result in the loss of your security deposit. Music and any type of noise must be kept to a minimum between the hours of 00.00 and 8.00 daily.
5. THE PROPERTY OWNER
The Property Owner or his/her representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.
Dealing with problems: It is a reality that problems can occur in any property, just as they do in your own home. Ibiza Summer Villas and owners will do their utmost to maintain the properties in full working order and act quickly if you find something at fault. It is a reality however that sometimes it simply isn’t possible to find a contractor or repairman on a Sunday afternoon to fix the swimming pool filter or the broken television.
6. BOOKING RESTRICTIONS
Bookings cannot be accepted from persons less than 18 years of age. We reserve the right to refuse a booking without any given reason.
Our prices are those on our website, unless we agree otherwise in writing. We may change website prices without having to tell you. Once you confirm a booking or pay any deposit, you are bound to pay the full price of the property. Once you confirm, we will make the final availability enquiries and confirm your booking in writing, before we can guarantee the property will be available .
7. SECURITY DEPOSIT
An inventory and breakage deposit is required, usually 1000 Euros to protect against possible damage to the property or breach of these rental terms. The security deposit can vary between villas.
You are responsible for all loss or damage whether caused by you or your guests. We may charge you extra if the property requires excessive cleaning.
It is in your own best interests to ensure that the inventory is accurate when you arrive at the villa so that any loss or damage is not wrongly attributed. We ask you to inform us of any discrepancies or malfunctions within 24 hours of arrival, after which time you will automatically be deemed to be responsible.
The security deposit is to be in cash form only. We do not accept credit card or cheque as a form of security deposit.
On your departure, should everything in the villa be satisfactory you will receive your security deposit in full. Please note that all the party must leave once we hand the security deposit back to you.
8. CANCELLATIONS OF THE BOOKING BY THE COMPANY
We do not expect to have to make any change to your bookings, although we may need to do so in relation to factors beyond our reasonable control. Such factors may include the sale or withdrawal of the property by the owner, or the property otherwise becoming uninhabitable, e.g. due to fire or flood. In such cases, we will advise you of the situation as soon as reasonably possible.
We will always make every effort to find our customers a suitable equivalent property. If we are unable to find one for you, of course we will give you a full refund, together with our sincere apologies.
If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.
9. CANCELLATIONS OF THE BOOKING BY THE CUSTOMER
You can cancel a booking at any time in writing. We will do our best to find a replacement booking for your property, and this is often possible.
All cancellations must be advised in writing and sent to the Company at Can Riera 38, Apartdado 670, 07840. Santa Eularia Del Rio. Ibiza and you must state the reason for the cancellation.
Please view our charges below which are based on how many days before your booked departure we receive your cancellation notice. These charges are a percentage of the total cost of your booking.
|Period before departure when notice of cancellation is received||% of total booking price.|
|36 days and more||50%|
Please note that it is at The Property Owner’s discretion as to whether you are entitled to a refund of monies.
Should your villa booking be affected by Force majeure you are not entitled to a refund or compensation.
Force majeure means unusual and unforeseeable circumstances beyond the Company´s control, the consequence of which neither the Company´s could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions or epidemics.
In order to secure a refund or compensation please contact your Insurance Company in the first instance.
We strongly recommend that you secure adequate travel insurance, which should in most cases, include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.
Note: If your villa is advertised as having Wifi, we cannot guarantee the strength or availability of the signal.
10. CONCIERGE SERVICE
We do our best supply the highest standard for our concierge services. However as this service is provided by separate companies we are unable to guarantee their performance.
Please provide us with as much notice as possible if you require any of the concierge service.
11. PRICES IN EUROS
The prices given are in Euros and the rental period is weekly unless otherwise requested by our agency.
In some cases many Property Owners will only accept bookings for a minimum of two weeks.
12. CAUTION AND PERSONAL INJURY
We are not responsible for personal injury to you or your party unless we have been negligent. If the negligence is that of the owner, your recourse must be against such person.
Many of the properties have dangers such as swimming pools, dry stone walls and unfenced drops. Please take care and caution. Children must always be supervised, especially around the swimming pool.
The customer warrants they shall provide their own Travel and Holiday Insurance, which must be valid for the length of your holiday. Neither the property owner nor representative will be held responsible to loss or damage of personal belongings or personal injury.
It is also worth bearing in mind that holiday properties may not always offer the same standard of comfort and furnishing as your own home. They often reflect local styles, traditions and owners tastes. Comfort levels may be different, for example, kitchens may not include some equipment that is unique to your own kitchen.
If you do break or lose anything of Ibiza Summer Villas or the owner’s, you must tell us so we can arrange replacement or repair. We ask that you do not try to rectify the problem yourself.